Terms & Conditions

Please read these terms & conditions carefully before ordering any products from us.

Returns policy

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the returns address here.

Payment

All transfers conducted through Ted's Draws are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.

Personal Information

The personal information you provide will be used to ensure deliveries to you, to provide offers and information on our catalogue to you. The information you provide is only available to Ted's Draws and will not be shared with third parties.

Cookies

Ted's Draws uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive.

Additional Information

In the event that a product is sold out, Ted's Draws has the right to cancel the order and refund any amount paid in the best way. Ted's Draws shall also notify the customer of equivalent replacement products if available.

If you have any further enquiries, please contact john@tedsdraws.com.